Jane Follett

Michael Guest delivered the Preparing for the Competence & Conduct Standard – session with exceptional credibility and expertise. His facilitation style was engaging, thoughtful, and clearly grounded in deep subject knowledge. Michael created an inclusive learning environment where the group felt encouraged to participate, ask questions, and reflect meaningfully on the material. The way he brought the Competence & Conduct Standard to life through practical examples and clear explanations made the session both relevant and highly impactful. I left feeling confident in my understanding and genuinely motivated to apply the learning in my role.

- Housing Performance and Training Officer | New Forest District Council

Christina Bagan-Jones

To say how wonderful we thought Michael’s training day was yesterday. On a personal level, I found the various sections quite fascinating (and indeed would love to have further days looking at some of the topics in greater detail) but also I think our attendees really enjoyed themselves and found it useful as well. In fact, I had previously had a message from one attendee concerned that the day was ‘too long to spend on Zoom’, who then emailed me halfway through the day to say ‘I take it all back, this is brilliant’.

- Resident Involvement Officer | Epping Forest District Council

Tony Bishop

I loved the training. Really engaging and your knowledge was excellent..thanks

- People Director | Housing Plus Group

Lily Goodwin

Michael supported the SW9 Community Housing Resident Scrutiny Panel at every step of their first review - from training up to report writing. Our residents were very impressed with the training and guidance they received from Michael. Thanks to Michael's support, our residents felt fully capable and equipped with the knowledge and skills they needed to carry out the review. The result was a report which was highly commended by our Senior Management Team.

- Resident Engagement and Communications Officer | SW9 Community Housing

Nicola Marsh

I am confident that the Housing Officers are now armed to deal with ASB more effectively.

- Housing Manager | Brentwood Borough Council

Emma Lewis

Wonderful training! I came back to work and ran a lap of honour around the office holding my course certificate high in the air with pride.

- Community Liaison and Support Officer | University of Hertfordshire