Expert Housing Consultant and Trainer Michael Guest

We specialise in empowering housing provider success through strategic governance, resident engagement and social housing operational excellence.

How we help

Michael Guest Associates is led by Michael Guest, a highly experienced consultant and trainer. We advise, train and give support in the governance of housing organisations, strategic, change and operational matters, and improving resident engagement.

 

We regularly work with

Housing Associations | Local Authorities | ALMOs | Resident Involvement Groups

Our Services

1. Consultancy

Board Review and Appraisal

Review of Housing Association, ALMO and TMO Boards to ensure their effectiveness in the governance of their business.  Board Member Appraisal to identify development requirements and to support succession planning.

Management of Change

Support to organisations to understand and plan for strategic and organisational change to successfully embrace the developments in the housing sector.

Tenant Scrutiny

Support and advice to Tenant Panels for Scrutiny of services, an effective co-regulatory relationship and holding their landlord to account.

2. Training and Development

Boards – Board development to develop knowledge, skills, and behaviours for effective governance.  Ranging from sector wide strategic matters to specific areas such as planning and governing change, board as a landlord, board as an employer.

Staff – Staff training to address embracing change in the sector to operational housing management matters, such as Tenancy Management, Anti-social Behaviour Case Management, Complaints Handling, Customer Services.

Tenants – Training to ensure tenants and other residents are equipped to engage with their landlord body to hold it to account, understand how it is performing and influence positive change.

3. Management of Change

With significant change in the sector, to support boards, management, staff and tenants to appreciate what is happening and how to embrace it for successfully moving forward.

4. Independent Tenant Advice

Advice, support, and training of tenant groups in their role judging their landlord’s performance, performing the co-regulatory relationship, and holding to account.

Partner with Michael and his Team for Proven Results in Housing Governance, Strategy, and Resident Engagement

Our Reviews

Christina Bagan-Jones

To say how wonderful we thought Michael’s training day was yesterday. On a personal level, I found the various sections quite fascinating (and indeed would love to have further days looking at some of the topics in greater detail) but also I think our attendees really enjoyed themselves and found it useful as well. In fact, I had previously had a message from one attendee concerned that the day was ‘too long to spend on Zoom’, who then emailed me halfway through the day to say ‘I take it all back, this is brilliant’.

- Resident Involvement Officer | Epping Forest District Council

Tony Bishop

I loved the training. Really engaging and your knowledge was excellent..thanks

- People Director | Housing Plus Group

Lily Goodwin

Michael supported the SW9 Community Housing Resident Scrutiny Panel at every step of their first review - from training up to report writing. Our residents were very impressed with the training and guidance they received from Michael. Thanks to Michael's support, our residents felt fully capable and equipped with the knowledge and skills they needed to carry out the review. The result was a report which was highly commended by our Senior Management Team.

- Resident Engagement and Communications Officer | SW9 Community Housing

Nicola Marsh

I am confident that the Housing Officers are now armed to deal with ASB more effectively.

- Housing Manager | Brentwood Borough Council

Emma Lewis

Wonderful training! I came back to work and ran a lap of honour around the office holding my course certificate high in the air with pride.

- Community Liaison and Support Officer | University of Hertfordshire

Patience Ohabuiro

This is a very engaging course with practical tools to use in the workplace.

- Housing Officer | Hexagon Housing Association Ltd

Contact Us

To get in touch with Michael Guest and his team of expert consultants, please fill out the form below with your name, email address, and a brief message outlining your inquiry or interest. We will get back to you as soon as possible to discuss how we can support your organisation's needs and goals. Thank you for considering our services.

    Contact Information

    0800 170 7140

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